Our Salon Policies
Cancellation Policy
At Elleven Salon, your appointment time is valuable, and we hold that time specifically for you!
Please note that 24 hour advance notice is required when cancelling any appointment.
This provides the opportunity for someone else to schedule an appointment.
​
Cancellations not made within the 24 hour window prior to your appointment
are subject to half the cost of the scheduled appointment.
​
SAME DAY CANCELLATIONS: A "Same-Day" Cancellation is when an appointment is CANCELLED on the same day of the service appointment. Any "Same-Day" cancellations will also incur a charge of 100% of the booked services.
​
NO SHOW POLICY: Those who do not show up to an appointment without calling to cancel will be subject to the full cost of the missed appointment. The full amount must be paid before reserving any future appointments.
Multiple cancellations made with less than 24 hours notice and "No Shows" will prohibit you from booking
future appointments.
​
As a courtesy, our beauty salon will send out a reminder email as well as a text message 48 hours prior to your appointment. If no response is given, you will receive a call the day before your appointment or on Saturdays for Tuesday appointments due to business hours. If we can't reach you to confirm, it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees.
LATE ARRIVALS: We reserve the right to reschedule any appointment if the client is more than 15 minutes late
for their scheduled appointment and the client is subject to be charged 50% of the booked services.
Color and Highlight Consultation
To ensure that we as professionals can deliver the look you want each and every time, we require
first time hair color clients to come in for a complimentary consultation to meet with a stylist and discuss hair
goals before scheduling the actual hair appointment. Our goal as hair professionals is to not only to meet,
but exceed your hair color expectations.
Since hair can vary in length, density, and color, this 15-20 minute consultation before the actual
appointment will help us to get a better understanding as to what services are required, how long the service
will take, and a cost approximation.
A consultation does not assume that a particular service can or will be performed. In rare cases, if our stylist
feels that a client’s expectations cannot be met, we reserve the right, in our professional position, to kindly
refuse service.
Product Returns and Service Adjustments
PRODUCT RETURNS: ALL exchanges and returns are eligible from 14 days of the original purchase date. Purchased items that have been slightly used can be exchanged for a product of equal or lesser value with salon credit given for the remaining balance. To be eligible for a return, your item must be unused, unopened, and in the same condition that you purchased it.
​
SERVICE ADJUSTMENTS: Client satisfaction is our utmost priority. We take extra time to consult with our guests prior to any color service. Results can vary, as will be discussed in each consultation, we are unable to offer refunds for services performed by our professionals. However, an adjustment appointment can be offered within 14 days of your appointment date.
Privacy and Safety
SALON LIABILITY: We are not responsible for lost, stolen, or damaged personal items. Smocks and capes are available for you to change into prior to color services to protect valuable clothing
​
​
CHILD SAFETY: Our salon is not child-proof! In order to ensure your child's safety and in an effort to provide a relaxing salon experience for all guests, our policies strictly prohibit leaving children unattended in the salon. If you must bring young children to your appointment, please provide appropriate supervision for them in the form of an additional caretaker. Older children not requiring supervision may wait in our lobby area while you enjoy your visit.
​
​
YOUR PRIVACY: We observe strict privacy policies and won't disclose your information to any other party. Personal and/or credit card information will be securely kept with our front desk system.
